Reference

How c31 Manages Your Account and Data

Our legal framework covers how we collect and store your account data, the rules that govern your use of c31, and the rights you hold as an account…

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c31 How c31 Manages Your Account and Data
LEGAL CONTACT PATHS

Reach Us on Policy or Account Matters

If you have a question about our terms, your data rights, or a specific account action you believe was carried out incorrectly, our policy support team is available around the clock.

Email Support Send your legal or data query to our compliance mailbox. We acknowledge every email within four hours and aim to resolve account-level disputes within one business day during standard hours.
Live Chat Our chat agents handle policy questions in real time. If your query needs to be escalated to the legal team, they raise a ticket on the spot and you receive a follow-up email with a case reference number.
Account Dashboard Log into your account, go to Settings, and raise a formal policy or data request directly. This creates a timestamped record of your query so nothing falls through the gap between departments.
ACCOUNT SECURITY STANDARDS

Data Handling and Account Protection at c31

We apply strict internal controls across data storage, cookie management, account verification and retention periods.

Data Collection

We collect only what is needed to run your account — name, email, payment method references such as UPI IDs, and session logs. No data is sold to third parties. You can request a full export of your stored data at any time via the dashboard.

Cookie Policy

Our site uses functional cookies to keep your session active and analytical cookies to understand how account holders navigate the lobby. You can adjust cookie preferences via the consent banner or the Privacy Settings page without losing your account access.

Account Security

Each account is protected by two-factor authentication and monitored for unusual login patterns. If we detect a login from an unrecognised device, we freeze withdrawals and send an alert to your registered email before any funds move.

Data Retention

Account data is held for as long as your account remains active and for a defined period after closure, as required by financial record-keeping obligations. Once that period lapses, personal identifiers are deleted from live systems and anonymised in archives.

Your Right to Delete

You may request deletion of your personal data by submitting a formal request through the Account Dashboard or by emailing our compliance team. We complete verified deletion requests within 30 days and send you written confirmation when done.

Policy Update Notices

Any material change to our terms or privacy policy is notified at least 14 days in advance via the email registered to your account. Continued use of the platform after that notice period constitutes acceptance of the updated terms.

Common Questions About Your Rights and Our Policies

These answers cover the policy questions we hear most often from India account holders — from data access requests to how our terms interact with local law. If your question is not here, raise it through the Account Dashboard for a written response.

Your account is governed by the terms set out at the time of registration, applied subject to local Indian law. Where Indian law conflicts with our platform terms, local law takes precedence. Access remains available only where local law permits participation.

Log into your account, navigate to Settings, and select Data Export. You will receive a structured file containing your account history, payment references, and stored personal fields within five business days of the verified request being submitted.

Yes. Submit a deletion request through the Account Dashboard or email our compliance team directly. We complete verified deletions within 30 days. Note that some financial records must be retained for a statutory period even after your account is closed.

No. Payment references such as UPI IDs and Paytm wallet tokens are stored solely for transaction processing and fraud detection. They are never sold or shared with marketing partners. PhonePe and Google Pay references follow the same restriction.

We notify you by email at least 14 days before any material change takes effect. The notification includes a summary of what changed. Continuing to use the platform after the notice period means you accept the revised terms.

Raise a formal dispute through the Account Dashboard. This timestamps your submission and routes it to our compliance team. We aim to provide a written resolution within one business day for standard disputes, or three days for complex account reviews.

Strictly necessary cookies — those that keep your session active and secure — cannot be disabled as they are essential for the account to function. All other cookie categories, including analytics, can be turned off via Privacy Settings without affecting your login or wallet access.

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